GetInstantResolve
Corrections policy
If a public page is inaccurate, outdated, unclear or points to the wrong jurisdiction or process, we want it reviewed.
Report → verify → correct → review date.
What to report
- Incorrect factual information
- Outdated legal or procedural information
- Broken official-source links
- Wrong escalation body
- Jurisdiction mix-ups
- Materially unclear wording
What helps us review it
Include the page URL, the specific wording in question and, where possible, the official source or document that shows why the wording may be wrong or outdated. Do not send unnecessary private dispute material just to report a public-page error.
Review process
Reports should be checked against the underlying source and page context. Material corrections should be made promptly.
Material versus minor changes
A spelling or layout fix may not change the reviewed date. A correction to a jurisdiction, authority, deadline-sensitive statement, escalation route or important product limitation should trigger a substantive review of the affected section.
Urgent process changes
If an official body changes a complaint, review or filing process, the affected guidance should be treated as needing review rather than leaving an old escalation instruction in place without qualification.
Customer matters
Correcting a public page is separate from editing or resolving a customer's private dispute.