GetInstantResolve
Source standards
Resolution guidance should separate general practical organisation from jurisdiction-specific legal rules, deadlines and formal procedures.
Official source → checked context → bounded next-step guidance.
Preferred sources
- Legislation and official registers
- Courts and tribunals
- Government regulators and ombudsmen
- Official complaint schemes
- Primary documents supplied by the customer
Source hierarchy
Where a legal or procedural statement is needed, primary and official sources are preferred. Secondary explanations may help with context, but they should not silently replace the legislation, court, regulator, ombudsman or public authority responsible for the process.
Jurisdiction before procedure
Formal notices, deadlines, review rights and escalation bodies vary by country and region. Location must be confirmed first.
Trace important claims
Where a public page relies on a legal or procedural claim, the authority, URL, access date and supported statement should be recorded.
Freshness and effective dates
An announced reform, new rule or updated procedure should not be treated as already effective unless the commencement date supports that conclusion. Review should distinguish announcement, amendment and effective dates where it matters.
Conflicting or incomplete sources
If official materials are unclear or appear inconsistent, the page should avoid inventing certainty. The uncertainty should be stated and the user directed to the competent current authority or professional source where appropriate.
Do not turn a source into a promise
An official process description does not guarantee a result for a particular customer.
Customer documents have a different role
A notice, contract, email or decision supplied by a customer can determine what happened in that matter, but it is not a substitute for the official source that establishes a legal rule or formal process.