GetInstantResolve guide
What are the main ways to resolve a dispute?
Common options include direct communication, negotiation, mediation or conciliation, an industry complaint scheme, a tribunal and a court. The right starting point depends on safety, urgency, the desired outcome, the evidence available and the rules in the relevant jurisdiction.
General information only — not legal advice · Reviewed 3 October 2026
Use the lightest suitable route first — then review.
Not every dispute should jump straight to formal escalation. The route changes with the response, urgency and jurisdiction.
Questions to answer before choosing
- Is anyone unsafe or in need of urgent help?
- Is there a filing, limitation, notice or review deadline?
- What practical outcome is needed?
- Will the other party engage voluntarily?
- Is a neutral facilitator likely to help?
- Is a binding result necessary?
- Does a specialist complaint body cover the issue?
- Are the likely cost and effort proportionate?
Practical plan
| Option | Usually useful when | Important limitation |
|---|---|---|
| Direct communication | The issue is clear and safe to discuss | The other party may not engage |
| Negotiation | Both parties may compromise | An informal outcome may not be enforceable |
| Mediation or conciliation | A neutral person could help communication | A binding result is not always produced |
| Ombudsman or complaint scheme | A specialist scheme covers the provider | Eligibility and remedies are limited |
| Regulator or authority | A rule, licence, safety or public duty may be involved | The body may not obtain a personal remedy |
| Tribunal | A lower-cost specialist decision is available | Jurisdiction and claim limits apply |
| Court | A formal enforceable decision is required | Cost, risk, time and procedure may be substantial |
Official starting sources
English Canada outside Quebec
Use these as authoritative starting points. The selected state, province, region, court, regulator or issuing authority may require an additional official source before relying on a deadline, filing route, monetary limit or remedy.
Important limitation
GetInstantResolve helps organise options. It does not select a legal strategy, guarantee jurisdiction or predict an outcome.
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