Should I wait for a reply if settlement is close?

No. Treat an approaching contractual deadline as urgent and use appropriate professional escalation promptly.

Should I contact several people at once?

Use proportionate escalation and keep one clear record of who is responsible.

Can I rely on silence as agreement?

Do not assume so. Contract and professional obligations require jurisdiction-specific assessment.

What if the professional has made an error?

Preserve the record and seek appropriate independent advice before taking an irreversible step.

GetInstantResolve guide

What to do when a property professional does not respond

Confirm the correct professional and communication channel, restate the specific issue and any contract deadline, identify the response needed and set a review date. Use the firm's escalation or complaint route promptly where delay could affect the transaction.

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General information only — not legal advice · Reviewed 2 October 2026

General resolution guideChoose country and region before relying on jurisdiction-specific legal steps, deadlines or escalation routes.

Choose location

VISUAL COMMUNICATION FLOW

Facts first. One request. Then track the reply.

1 · FACTSConfirm the correct recipient

Keep the message tied to the record.

2 · REQUESTLead with the deadline

One clear request is easier to answer.

3 · RESPONSEAsk for a specific response

The next action follows what actually happened.

Keep it simple:What happened → what you want → when you need a reply → what you will review next.

Confirm the correct recipient

Use the person or team responsible for the issue and keep proof of delivery.

Lead with the deadline

If finance, settlement, notice or cooling-off dates are involved, put them at the top of the follow-up.

Ask for a specific response

Request the exact advice, action, document or confirmation needed rather than a generic update.

Use internal escalation where appropriate

Record supervisor, principal, complaints or professional-body routes separately from the transaction deadline.

Important limitation

GetInstantResolve helps structure follow-up. It does not determine professional negligence, contract rights or liability.

Related resolution guides

Keep moving the matter forward

Resolve a property transaction problem Property issue summary

Continue the journey

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GetInstantProofOrganise the contract, timeline and professional communications.GetInstantResolveReturn to the property transaction action plan.GetInstantLawCheck legal information for your country and state or region.

Common questions