1 · PROBLEMIncident / decisionDefine the disputed issue
GetInstantResolve guide
Build a plan for a car accident dispute
Identify the issue in dispute—such as fault, repairs, valuation, expenses, excess or insurer delay—then connect the supporting records, state the outcome requested and track every response.
General information only — not legal advice · Reviewed 2 October 2026
General resolution guideChoose country and region before relying on jurisdiction-specific legal steps, deadlines or escalation routes.
Choose locationVISUAL RESOLUTION FLOW
Problem → action → response → next decision.
Keep the dispute moving one visible step at a time instead of jumping between messages, promises and escalation ideas.
1 · PROBLEMIncident / decision
2 · ACTIONInsurer requestBuild the supporting record
3 · RESPONSEResponse / offerState the requested action
4 · REVIEWReview next routeTrack insurer and repairer responses
Issue clearRequest sentResponse trackedNext step reviewed
Define the disputed issue
Separate fault, repair scope, vehicle value, expense reimbursement, excess, delay or coverage questions so each can be answered clearly.
Build the supporting record
Use the accident chronology, photographs, reports, estimates, invoices and insurer correspondence relevant to the issue.
State the requested action
Ask for a specific review, explanation, payment, repair authorisation or correction rather than a vague reconsideration.
Track insurer and repairer responses
Keep claim references, names, dates, promises, document requests and decision letters together.
Check the local complaint route
Insurance complaint, ombudsman, regulator, tribunal or court pathways vary by jurisdiction and can have strict time limits.
Important limitation
GetInstantResolve does not determine fault, medical causation, policy coverage or compensation entitlement.
Continue the journey
Use the right tool for the next job
Common questions