Should every phone call be logged?

Log calls that materially affect the issue or next action.

What if an offer changes?

Record the new offer separately and preserve the earlier one.

Should I confirm phone promises in writing?

Where appropriate, send a neutral written confirmation.

When should the log end?

Keep the final outcome and completion date so the matter has a clear closing record.

Used-Car Complaint Follow-Up Log

Keep a clear used-car complaint follow-up log

For every contact about the vehicle, record the date, channel, person or team, reason for contact, what was said or offered, documents supplied, inspection or repair arrangements, promised action and next review date.

General information only — not legal advice · Reviewed 3 October 2026

Selected locationEnglish Canada outside Quebec

Change

Log every meaningful contact

Record the contact when it changes the plan, evidence, repair, offer, deadline or expected next action.

Separate offers from completed action

A promised repair, refund or inspection is not the same as a completed outcome. Track both.

Link documents supplied

Reference the diagnostic report, photograph, invoice or complaint sent with that contact.

Use a next-review date

Every unresolved contact should lead to a clear next point for review rather than endless open-ended chasing.

Practical plan

Date	Channel/person	Purpose	Result	Promised action	Next review
8 June	Email / service manager	Repeat fault	Inspection offered	Booking to be confirmed	10 June
10 June	Phone / workshop	Booking	Inspection 12 June	Vehicle drop-off 09:00	12 June

Synthetic example only.

Official starting sources

English Canada outside Quebec

Use these as authoritative starting points. The selected state, province, region, court, regulator or issuing authority may require an additional official source before relying on a deadline, filing route, monetary limit or remedy.

Justice Laws WebsiteGovernment of Canada Competition Bureau CanadaGovernment of Canada Department of Justice CanadaGovernment of Canada

Important limitation

A contact log records the history; it does not make a dealer promise legally binding or determine the correct remedy.

Related resolution guides

Keep moving the matter forward

Resolve a used-car dispute Dealer not responding Used-car resolution example

Continue the journey

Use the right tool for the next job

GetInstantProofLink each contact to the organised vehicle evidence.GetInstantResolveBuild the broader used-car resolution plan.GetInstantLawCheck legal information for your country and state or region.

Common questions