1
FAULT APPEARS
Engine warning returns
A recurring engine warning appears after purchase. The customer photographs the warning and records the date and mileage.
New event
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USED-CAR DISPUTE · FULL WORKED EXAMPLE
See the whole dispute
from fault to next step.
A fictional example showing how one recurring vehicle fault becomes a clear, trackable Resolution Plan.
Choose your country and state or region before relying on legal rights or formal escalation routes.
START TO FINISH
Five visual steps. One continuous matter.
Nothing is restarted when the facts change. Each new event is added to the same record.
2
EVIDENCE ORGANISED
Purchase + repair record together
The advertisement, contract, diagnostic report and first repair invoice are connected to the fault history.
Record clear
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3
DEALER CONTACTED
One factual complaint sent
The customer explains the recurring fault, references the supporting records and asks for a practical response.
Request sent
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4
REPAIR ATTEMPT
Dealer tries another repair
The booking, diagnosis, promised completion date and repair result are added to the same matter.
Response tracked
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5
FAULT RETURNS
Next step reviewed
The fault returns again. The new event is added, then the correct local consumer, dealer, tribunal or court route is reviewed before escalation.
Decision point
THE RESOLUTION LOG
Six events. No hunting through old messages.
The plan keeps the event, source record and current status beside each other.
01Vehicle purchasedContract + advertisement
02Engine warning appearsPhoto + mileage
03Dealer complaint sentWritten request
04Repair completedRepair invoice
05Fault returnsNew photo + diagnosis
06Next route reviewedResolution Plan updated
FINISHED RESOLUTION PLAN
The customer can see what has happened — and what comes next.
- The recurring fault history is visible.
- The dealer request and reply are recorded.
- The repair attempt and recurrence are not lost.
- The next formal route is reviewed only after checking the correct jurisdiction.
Fictional example only. No real customer information is shown. This is not legal advice, a prediction or a statement that any particular repair, refund or escalation route applies.