GetInstantResolve guide
What are the main ways to resolve a dispute?
Common options include direct communication, negotiation, mediation or conciliation, an industry complaint scheme, a tribunal and a court. The right starting point depends on safety, urgency, the desired outcome, the evidence available and the rules in the relevant jurisdiction.
General information only — not legal advice · Reviewed 2 October 2026
General resolution guideChoose country and region before relying on jurisdiction-specific legal steps, deadlines or escalation routes.
Choose locationVISUAL DECISION PATH
Use the lightest suitable route first — then review.
Not every dispute should jump straight to formal escalation. The route changes with the response, urgency and jurisdiction.
Direct requestComplaint / reviewFormal route only if needed
Questions to answer before choosing
- Is anyone unsafe or in need of urgent help?
- Is there a filing, limitation, notice or review deadline?
- What practical outcome is needed?
- Will the other party engage voluntarily?
- Is a neutral facilitator likely to help?
- Is a binding result necessary?
- Does a specialist complaint body cover the issue?
- Are the likely cost and effort proportionate?
Practical plan
| Option | Usually useful when | Important limitation |
|---|---|---|
| Direct communication | The issue is clear and safe to discuss | The other party may not engage |
| Negotiation | Both parties may compromise | An informal outcome may not be enforceable |
| Mediation or conciliation | A neutral person could help communication | A binding result is not always produced |
| Ombudsman or complaint scheme | A specialist scheme covers the provider | Eligibility and remedies are limited |
| Regulator or authority | A rule, licence, safety or public duty may be involved | The body may not obtain a personal remedy |
| Tribunal | A lower-cost specialist decision is available | Jurisdiction and claim limits apply |
| Court | A formal enforceable decision is required | Cost, risk, time and procedure may be substantial |
Important limitation
GetInstantResolve helps organise options. It does not select a legal strategy, guarantee jurisdiction or predict an outcome.
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