Should every message be logged?

Focus on contacts that materially affect the issue or next step.

Should I confirm phone discussions?

Where appropriate, send a neutral written confirmation.

What if a promise is missed?

Record the missed promise as a new event and use the next-review plan.

When should the log end?

Record the final outcome and completion date so the matter closes clearly.

General Dispute Contact Log | GetInstantResolve

Keep a clear resolution contact log

Use this general-purpose log when no topic-specific contact log fits. Record the date, channel, participant, purpose, key result, promised action, planning date and supporting message reference for every meaningful dispute contact.

General information only — not legal advice · Reviewed 2 October 2026

General resolution guideChoose country and region before relying on jurisdiction-specific legal steps, deadlines or escalation routes.

Choose location

Log meaningful contacts

Record calls, emails, meetings and portal messages that change the issue, promise, offer, deadline or next action.

Separate what was said from what was promised

A discussion is not the same as a commitment. Record the specific action and due date.

Link the source

Reference the email, message, letter or note that supports the contact entry.

Always set the next review

An unresolved contact should lead to a clear next date or action.

Practical plan

Date	Channel/person	Purpose	Result	Promised action	Next review
4 May	Email / support	Complaint	Acknowledged	Review within 5 days	10 May
10 May	Phone / case team	Status	Decision delayed	Response by 13 May	14 May

Synthetic example only.

Important limitation

A contact log records the history. It does not make an informal promise legally binding.

Related resolution guides

Keep moving the matter forward

Dispute resolution options Resolving disputes outside court Write a clear complaint

Continue the journey

Use the right tool for the next job

GetInstantProofLink contacts back to the organised source record.GetInstantResolveCompare the next resolution options.GetInstantLawCheck legal information for your country and state or region.

Common questions