Should I keep contacting different managers?

Use the correct internal channel and document escalation rather than creating parallel inconsistent requests.

What if payroll says it is investigating?

Record who is investigating, what information was requested and the promised review date.

Should I wait for the employer before filing externally?

Do not let informal follow-up cause a formal deadline to expire.

What if I still work there?

Keep communication factual and follow the appropriate internal procedure where safe and practical.

GetInstantResolve guide

What to do when an employer does not answer a pay complaint

Send a concise written follow-up confirming the pay periods, calculation, evidence already provided and the correction requested. Set a reasonable review date and check the correct workplace agency or filing route before any external deadline expires.

Build my pay follow-up plan Organise my wage evidence

General information only — not legal advice · Reviewed 2 October 2026

General resolution guideChoose country and region before relying on jurisdiction-specific legal steps, deadlines or escalation routes.

Choose location

VISUAL COMMUNICATION FLOW

Facts first. One request. Then track the reply.

1 · FACTSConfirm the complaint was received

Keep the message tied to the record.

2 · REQUESTResend the calculation clearly

One clear request is easier to answer.

3 · RESPONSESet the next review date

The next action follows what actually happened.

Keep it simple:What happened → what you want → when you need a reply → what you will review next.

Confirm the complaint was received

Check the HR, payroll, manager or internal portal channel used and keep proof of submission.

Resend the calculation clearly

Reference the specific pay periods, figures and records rather than sending an open-ended complaint.

Set the next review date

Choose a date for response while separately tracking any workplace agency or tribunal deadline.

Check the external route

Workplace regulators, ombudsmen, tribunals and courts vary by jurisdiction and issue.

Important limitation

GetInstantResolve helps organise follow-up. It does not extend statutory deadlines or determine whether wages are legally owed.

Related resolution guides

Keep moving the matter forward

Prepare an unpaid wage request Resolve an employment dispute Workplace dispute communication plan

Continue the journey

Use the right tool for the next job

GetInstantProofOrganise the wage calculation and source records first.GetInstantResolveReturn to the broader workplace action plan.GetInstantLawCheck legal information for your country and state or region.

Common questions