Keep the message tied to the record.
GetInstantResolve guide
Prepare a factual unpaid-invoice follow-up message
A clear demand identifies the parties, agreement, goods or services supplied, invoice, due date, payments or credits, current balance, supporting records, requested action and response date.
General information only — not legal advice · Reviewed 2 October 2026
General resolution guideChoose country and region before relying on jurisdiction-specific legal steps, deadlines or escalation routes.
Choose locationVISUAL COMMUNICATION FLOW
Facts first. One request. Then track the reply.
Before writing
- Confirm the correct customer or legal entity
- Check the agreement and any variations
- Confirm supply or completion
- Reconcile credits and part payments
- Identify any genuine complaint or dispute
- Check the delivery channel and local requirements
Identify the account
State the business, customer, invoice number, invoice date and current balance using the same verified details as the underlying record.
Summarise the agreement and supply
Briefly describe what was agreed and supplied and point to the accepted quote, contract, purchase order, delivery receipt or completion record.
Explain the balance
Show the invoice amount, credits, payments and remaining amount in a simple calculation. Identify any claimed interest or fee separately.
Address known disputes
If the customer has raised a specific problem, acknowledge it and state your response or proposed way to resolve it.
State the requested action
Say exactly what you want: full payment, correction of an error, a response to a proposal or contact by a particular date.
Describe the next step accurately
Only mention a next step you are genuinely considering and can lawfully take. Do not use fake official language or fabricated consequences.
Practical plan
| Item | Information to confirm |
|---|---|
| Customer | Correct person or legal entity and delivery details |
| Agreement | Contract, quote, order or supporting messages |
| Supply | What was delivered or completed, and when |
| Invoice | Number, date, due date and original amount |
| Adjustments | Credits, part payments and agreed changes |
| Balance | Clear calculation of amount requested |
| Dispute | Customer concern and your response |
| Response date | Planning date checked against any applicable local requirements |
Important limitation
GetInstantResolve helps prepare information and documents. It does not send a lawyer's letter, invent legal consequences or guarantee recovery.
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