1 · PROBLEMAmount / issueVerify the balance
GetInstantResolve guide
Resolve an unpaid invoice step by step
Start by confirming the invoice, agreement, payment history and any genuine dispute, then make a clear written request and preserve proof of what was sent. Track the response, payment promises and next action. If payment still does not arrive, check the correct local recovery route and any formal requirements before escalating.
General information only — not legal advice · Reviewed 2 October 2026
General resolution guideChoose country and region before relying on jurisdiction-specific legal steps, deadlines or escalation routes.
Choose locationVISUAL RESOLUTION FLOW
Problem → action → response → next decision.
Keep the dispute moving one visible step at a time instead of jumping between messages, promises and escalation ideas.
1 · PROBLEMAmount / issue
2 · ACTIONClear payment requestIdentify the reason for non-payment
3 · RESPONSEReply / paymentSend a clear reminder
4 · REVIEWReview next routeConsider a workable arrangement
Issue clearRequest sentResponse trackedNext step reviewed
Verify the balance
Check the invoice number, customer name, due date, credits, part payments and current balance. Correct genuine errors before escalating.
Identify the reason for non-payment
Separate an overlooked invoice from a dispute about price, quality, scope or delivery. The next request should respond to the real reason payment has not been made.
Send a clear reminder
State the invoice, amount, original due date and a practical response date. Give the customer a straightforward way to report an error or dispute.
Consider a workable arrangement
If the customer accepts the debt but cannot pay immediately, record any instalment proposal in writing with amounts, dates and what happens if a payment is missed.
Prepare a formal demand where appropriate
Keep the demand factual and proportionate. Identify the agreement, supply, amount due, earlier requests, response date and proposed next step.
Compare escalation options
Review mediation, collection, tribunal, small-claims, court or professional-advice options in the relevant jurisdiction, including cost, time and enforceability.
Practical plan
| Action | Record to keep | Next review |
|---|---|---|
| Confirm the account | Invoice, agreement, credits and payment history | Correct any genuine error first |
| Send a written reminder | Message plus proof of sending | Record the response or silence |
| Address a dispute | Customer concern and your factual response | Decide what remains unresolved |
| Record a payment promise | Amount, promised date and method | Check whether the promise was met |
| Review escalation | Current evidence, contact history and local information | Check formal requirements before acting |
Planning example only. Rules, limits, required notices and filing routes depend on the selected country and state or region.
Important limitation
GetInstantResolve helps organise a practical recovery pathway. It does not provide legal advice, decide whether a debt is enforceable or guarantee recovery.
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