1 · PROBLEMRental issueRequest an itemised breakdown
GetInstantResolve guide
Ask for an itemised list of each deduction and the record supporting it, then compare the claim with the move-in condition report, move-out evidence, repair history, cleaning records and any invoices supplied. Respond to each item separately.
General information only — not legal advice · Reviewed 2 October 2026
Keep the dispute moving one visible step at a time instead of jumping between messages, promises and escalation ideas.
1 · PROBLEMRental issueRequest an itemised breakdown
2 · ACTIONWritten requestCompare condition evidence
3 · RESPONSELandlord responseSeparate damage, wear, cleaning and repair issues
Respond item by item
Ask for each claimed deduction, amount and supporting record rather than responding only to a total figure.
Match each item with move-in and move-out condition reports and dated photographs.
Use factual categories without assuming the legal treatment until the local rules are checked.
State what you agree with, what you dispute, the supporting record and the outcome requested.
Deposit protection, bond authority and tribunal processes vary by location and can have specific deadlines.
| Deduction | Amount | Landlord record | Tenant record | Response |
|---|---|---|---|---|
| Wall repair | A$280 | Invoice L04 | Move-in photo IN-12; move-out OUT-09 | Dispute amount/cause |
| Cleaning | A$120 | Receipt L05 | Checkout photos OUT-21 to OUT-28 | Request item detail |
Synthetic example only.
GetInstantResolve organises a response. It does not decide whether a deduction is lawful or what amount a tribunal or deposit scheme would award.
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