GetInstantResolve guide
What information should you avoid sending?
Share only information relevant to the issue. Remove unnecessary identifiers, passwords, full card or bank details, unrelated health information and third-party personal data. Keep an untouched original and create a redacted sharing copy where appropriate.
General information only — not legal advice · Reviewed 2 October 2026
Use the lightest suitable route first — then review.
Not every dispute should jump straight to formal escalation. The route changes with the response, urgency and jurisdiction.
Never send credentials
Passwords, one-time codes, recovery keys and security answers should never be included in a dispute letter or upload unless a verified secure system specifically requires something different.
Minimise financial identifiers
Use only the transaction or account reference needed to identify the issue; avoid full card and bank details in ordinary communications.
Protect third parties
Remove unrelated names, addresses, children's information, employee data or customer data where it is not needed.
Use redacted sharing copies
Keep the original secure and create a clearly labelled redacted copy for sharing when appropriate.
Important limitation
Privacy and disclosure duties vary. This page gives general information-minimisation guidance, not legal disclosure advice.
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