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GetInstantResolve guide

Prepare questions for a compensation adviser

Summarise the incident and claim chronology, current work capacity, decisions received, urgent deadlines, evidence gaps and the outcomes you need clarified so professional time is focused on the real uncertainties.

General information only — not legal advice · Reviewed 2 October 2026

General resolution guideChoose country and region before relying on jurisdiction-specific legal steps, deadlines or escalation routes.
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VISUAL RESOLUTION FLOW

Problem → action → response → next decision.

Keep the dispute moving one visible step at a time instead of jumping between messages, promises and escalation ideas.

1 · PROBLEMClaim issue

One-page claim status

2 · ACTIONInformation / request

Short chronology

3 · RESPONSEInsurer / employer reply

Evidence gaps

4 · REVIEWReview next route

Focused questions

Issue clearRequest sentResponse trackedNext step reviewed
01

One-page claim status

State the injury date, reporting date, claim number, current decision, work capacity and next deadline.

02

Short chronology

Include incident, treatment, capacity changes, claim requests, decisions and review steps.

03

Evidence gaps

List missing reports, wage records, employer documents or reasons that need follow-up.

04

Focused questions

  • What decision or deadline matters next?
  • What evidence is missing?
  • What review route applies?
  • What work-capacity obligations apply?
  • What costs or risks should be considered?

Important limitation

This pack helps prepare for professional advice; it is not professional advice itself.

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Common questions

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