1 · PROBLEMProblemDefine the reason accurately
GetInstantResolve guide
Prepare a chargeback or payment dispute
Identify the transaction and the factual reason for the dispute, gather the merchant and delivery or refund records, and use the payment provider's correct dispute category and deadline. Give accurate information and disclose relevant refunds, credits or parallel claims.
General information only — not legal advice · Reviewed 2 October 2026
General resolution guideChoose country and region before relying on jurisdiction-specific legal steps, deadlines or escalation routes.
Choose locationVISUAL RESOLUTION FLOW
Problem → action → response → next decision.
Keep the dispute moving one visible step at a time instead of jumping between messages, promises and escalation ideas.
1 · PROBLEMProblem
2 · ACTIONActionBuild the evidence set
3 · RESPONSEResponseUse the provider process
4 · REVIEWNext decisionAvoid duplicate recovery
Issue clearRequest sentResponse trackedNext step reviewed
Define the reason accurately
- Unauthorised transaction
- Duplicate charge
- Goods not received
- Refund not received
- Service not supplied
- Transaction amount incorrect
Build the evidence set
Connect the transaction to the merchant record, delivery status, cancellation or refund request and merchant reply.
Use the provider process
Track date filed, case number, evidence requested, temporary credit, merchant response and final decision.
Avoid duplicate recovery
Record refunds, credits and parallel claims accurately and do not seek the same amount twice.
Important limitation
GetInstantResolve helps organise a payment dispute submission. It does not guarantee a chargeback or payment reversal.
Continue the journey
Use the right tool for the next job
Common questions