1 · PROBLEMAmount / issueReconcile the billing history
GetInstantResolve guide
Build a subscription billing dispute plan
Confirm when the subscription began, what the renewal terms said, when cancellation was requested and which charges followed. Contact the merchant with a concise billing summary and separately check any bank, card or payment-platform dispute deadline.
General information only — not legal advice · Reviewed 2 October 2026
General resolution guideChoose country and region before relying on jurisdiction-specific legal steps, deadlines or escalation routes.
Choose locationVISUAL RESOLUTION FLOW
Problem → action → response → next decision.
Keep the dispute moving one visible step at a time instead of jumping between messages, promises and escalation ideas.
1 · PROBLEMAmount / issue
2 · ACTIONClear payment requestIdentify the disputed charges
3 · RESPONSEReply / paymentContact the merchant
4 · REVIEWReview next routeCheck payment-provider options
Issue clearRequest sentResponse trackedNext step reviewed
Reconcile the billing history
List every charge, credit, refund and cancellation attempt in date order.
Identify the disputed charges
Show each charge and why it is questioned rather than relying only on a total.
Contact the merchant
Include account reference, cancellation date, disputed charges, proof of cancellation, requested outcome and review date.
Check payment-provider options
A bank, card issuer or payment platform may have its own process and deadline depending on payment method.
Record the final outcome
Track refund promised, refund received, subscription status, account closure and payment-provider decision.
Important limitation
GetInstantResolve does not guarantee a merchant refund or payment reversal. Avoid duplicate recovery.
Continue the journey
Use the right tool for the next job
Common questions