1 · PROBLEMProblemStop further exposure
GetInstantResolve guide
Build an immediate action plan after a suspected scam
Prioritise stopping further loss: use official bank or payment-provider channels, secure compromised accounts, preserve transaction and message records, and report the incident through appropriate platform or government channels. Recovery is not guaranteed, and speed may matter for some payment methods.
General information only — not legal advice · Reviewed 2 October 2026
General resolution guideChoose country and region before relying on jurisdiction-specific legal steps, deadlines or escalation routes.
Choose locationVISUAL RESOLUTION FLOW
Problem → action → response → next decision.
Keep the dispute moving one visible step at a time instead of jumping between messages, promises and escalation ideas.
1 · PROBLEMProblem
2 · ACTIONActionContact the payment provider
3 · RESPONSEResponsePreserve the evidence
4 · REVIEWNext decisionUse official reporting channels
Issue clearRequest sentResponse trackedNext step reviewed
Stop further exposure
- Stop additional payments
- Do not send verification codes
- Secure compromised accounts
- Use official contact details rather than links supplied by the suspected scammer
Contact the payment provider
Record the transaction, date/time, amount, recipient, reference, report number and action promised.
Preserve the evidence
Do not delete the message history, transaction record or platform details after blocking or reporting the account.
Use official reporting channels
Depending on location and platform, report through the bank or payment provider, marketplace, telecom provider, official scam/fraud service or police where appropriate.
Watch for recovery scams
A person demanding an advance fee to recover lost funds may be another scam. Verify organisations independently.
Important limitation
GetInstantResolve does not investigate offenders or guarantee recovery. Security and official payment-provider action come first.
Continue the journey
Use the right tool for the next job
Common questions