Should I ask for a refund, repair or replacement?

Choose the outcome that addresses the problem, but check which remedies may apply in your location.

What if the business stops responding?

Send a concise follow-up with a clear date, preserve proof of delivery and then check the relevant consumer, payment or tribunal pathway.

Can I dispute the payment through my bank?

Possibly, depending on payment method, reason and time limit. Avoid seeking the same amount twice.

Should I accept store credit?

Check its value, expiry, restrictions and whether acceptance resolves the complaint.

Consumer Dispute Next Steps | GetInstantResolve

Resolve a consumer dispute step by step

Identify what was purchased, what went wrong and the practical remedy you want. Gather the purchase record and communications, send a clear written request, track the response and check the appropriate consumer, payment or tribunal pathway if the business does not resolve the problem.

General information only — not legal advice · Reviewed 2 October 2026

General resolution guideChoose country and region before relying on jurisdiction-specific legal steps, deadlines or escalation routes.

Choose location

Define the purchase and problem

Record the product or service, seller, purchase date, price and exact issue. Separate confirmed defects from matters that still require diagnosis.

Choose the requested remedy

Identify whether you are asking for repair, replacement, refund, repeat performance, price reduction or supported expenses. Available remedies depend on the facts and local law.

Send a clear written complaint

State the purchase, problem, important dates, supporting records, requested outcome and a reasonable response date.

Assess the response

Record any repair, inspection, replacement, refund, credit or settlement offer and what accepting it would mean.

Check payment and local escalation options

Where relevant, review chargeback, card-dispute, consumer agency, ombudsman, tribunal or court pathways without making duplicate recovery claims.

Important limitation

GetInstantResolve does not decide which legal remedy applies or guarantee a refund, repair, replacement or compensation.

Related resolution guides

Keep moving the matter forward

Faulty product complaint plan Subscription billing dispute plan Travel refund follow-up plan Suspected scam action plan

Continue the journey

Use the right tool for the next job

GetInstantProofOrganise the purchase, fault and complaint evidence first.GetInstantResolvePrepare a faulty-product complaint plan.GetInstantLawCheck legal information for your country and state or region.

Common questions