1 · PROBLEMProblemIdentify the responsible party
GetInstantResolve guide
Build a travel refund follow-up plan
Confirm who took the payment, who cancelled or changed the service, what refund or credit was promised and which amount remains outstanding. Send a concise follow-up to the correct provider and separately check any card, insurance, consumer or travel-complaint deadline that applies.
General information only — not legal advice · Reviewed 2 October 2026
General resolution guideChoose country and region before relying on jurisdiction-specific legal steps, deadlines or escalation routes.
Choose locationVISUAL RESOLUTION FLOW
Problem → action → response → next decision.
Keep the dispute moving one visible step at a time instead of jumping between messages, promises and escalation ideas.
1 · PROBLEMProblem
2 · ACTIONActionReconcile payments and credits
3 · RESPONSEResponseState the requested outcome
4 · REVIEWNext decisionCheck parallel deadlines
Issue clearRequest sentResponse trackedNext step reviewed
Identify the responsible party
Separate the booking agent, airline, accommodation provider, tour operator or insurer and record who actually took the payment.
Reconcile payments and credits
List the original payment, any partial refund, voucher or credit and the amount still unresolved.
State the requested outcome
Ask for the specific refund, reimbursement, credit correction or written explanation you need.
Check parallel deadlines
Card, insurance, consumer and travel complaint processes may have separate time limits. Do not let one informal process cause another deadline to expire.
Track actual receipt
A promised refund is not complete until the money or agreed credit is actually received and reconciled.
Important limitation
GetInstantResolve does not guarantee a refund, compensation or payment reversal.
Continue the journey
Use the right tool for the next job
Common questions