1 · PROBLEMPurchase / problemIdentify the product and transaction
GetInstantResolve guide
Prepare a clear faulty product complaint
Identify the product, purchase date, fault, repair history and remedy you want, then support the request with the purchase record and fault evidence. Keep the complaint factual and specific.
General information only — not legal advice · Reviewed 2 October 2026
General resolution guideChoose country and region before relying on jurisdiction-specific legal steps, deadlines or escalation routes.
Choose locationVISUAL RESOLUTION FLOW
Problem → action → response → next decision.
Keep the dispute moving one visible step at a time instead of jumping between messages, promises and escalation ideas.
1 · PROBLEMPurchase / problem
2 · ACTIONRequested remedySummarise the fault history
3 · RESPONSESeller responseState the requested remedy
4 · REVIEWReview next routeAttach only relevant records
Issue clearRequest sentResponse trackedNext step reviewed
Identify the product and transaction
Record the seller, purchase date, price, order or invoice reference, product model/serial, delivery date and warranty terms.
Summarise the fault history
Include first symptom, repeat occurrences, repairs, inspection findings, periods unusable and safety concerns.
State the requested remedy
Say what outcome you want, while checking which remedies actually apply in the jurisdiction.
Attach only relevant records
Use an index for the receipt, listing, fault photos/video, technician report, repairs and seller messages.
Set a review date
Use a reasonable date based on urgency, earlier communication and any verified process.
Important limitation
GetInstantResolve does not decide whether a product is legally defective or which remedy is mandatory.
Continue the journey
Use the right tool for the next job
Common questions