1 · PROBLEMPurchase / problemPreserve the listing and order
GetInstantResolve guide
Build an online marketplace dispute plan
Identify what the listing promised, what was delivered, what you want from the seller and which platform or payment deadlines apply. Keep the seller communication and platform case consistent, and avoid duplicate recovery requests through multiple channels.
General information only — not legal advice · Reviewed 2 October 2026
General resolution guideChoose country and region before relying on jurisdiction-specific legal steps, deadlines or escalation routes.
Choose locationVISUAL RESOLUTION FLOW
Problem → action → response → next decision.
Keep the dispute moving one visible step at a time instead of jumping between messages, promises and escalation ideas.
1 · PROBLEMPurchase / problem
2 · ACTIONRequested remedyRecord what was delivered
3 · RESPONSESeller responseContact the seller through a traceable channel
4 · REVIEWReview next routeUse platform buyer protection
Issue clearRequest sentResponse trackedNext step reviewed
Preserve the listing and order
Save the seller profile, listing, photographs, price, order and payment before content changes or disappears.
Record what was delivered
Keep tracking, delivery status, unboxing or condition photographs and the specific difference from the listing.
Contact the seller through a traceable channel
State the problem, requested outcome and response date without moving unnecessarily to insecure channels.
Use platform buyer protection
Track the case number, evidence submitted, deadlines and platform decision where applicable.
Check payment options
A card, bank or payment-platform dispute may have a separate deadline. Avoid duplicate recovery and disclose parallel claims where required.
Important limitation
GetInstantResolve does not guarantee seller cooperation, platform protection or a payment reversal.
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Common questions